What is the status of my pharmacy order?

As soon as you place an order, CareZone Pharmacy is fast at work to get your prescriptions filled. We’ll provide an order status for each medication you’ve requested, so you know exactly where it is in the refill process. 

For more details about each order status, check out the descriptions below.


CareZone Pharmacy has received your refill request and is confirming the details of the medication.


CareZone Pharmacy is contacting your local pharmacy and/or prescriber to secure the prescription for your requested medication. Once your prescription is received, the pharmacy will begin filling your medication.


CareZone Pharmacy has received your prescription and is processing your refill. If your insurance approves the claim, your medication will be filled and prepared for shipment. If your insurance rejects the claim, we’ll notify you immediately.

Tap here to open the CareZone app.

Have questions? Send us an Inbox message through the CareZone app—or email support@carezone.com for help!

Feedback and Knowledge Base