Knowledge Base

← CareZone Customer Support

  1. New CareZone App →

    1. What’s Changed in the Latest Update of the CareZone App?
    2. How to Manually Update Your CareZone App
    3. Access and switch between CareZone Profiles

  2. Pharmacy →

    1. CareZone Pharmacy Services New Patient FAQs
    2. CareZone Pharmacy Services FAQ
    3. Copay FAQs
    4. What does a pharmacy order status of “On Hold” mean?
    5. CareZone Pharmacy $5 Generic Drug Program

  3. Trackers →

    1. Edit a Tracker Entry
    2. Add health info and notes in Trackers
    3. Print, Share, and Export Trackers

  4. Inbox →

    1. Send CareZone messages and get help through Inbox

  5. New User Guide →

    1. Managing lots of medications?
    2. What to add to the Journal?
    3. Who to add to Contacts?
    4. Be prepared in an emergency
    5. How does sharing work?

  6. Medications →

    1. Email and share a medication list
    2. Add medications
    3. Tips for scanning medications
    4. Add new medication reminder times
    5. Change an existing medication reminder time

  7. Profile & Insurance →

    1. Add your insurance cards
    2. Add your identification cards to CareZone
    3. CareZone Emergency Card
    4. Access your identification cards in CareZone
    5. Edit profile information

  8. Tracking Medications & Vitals →

    1. Track medication doses
    2. Track vitals and health trends.
    3. Tracking as needed (PRN) medications
    4. View tracked medication doses
    5. Edit tracked medication doses

  9. Journal →

    1. Set a journal reminder
    2. Add an entry to the Journal via email
    3. Edit a Journal entry

  10. Printing & Sharing →

    1. Print med list and schedules
    2. Share your CareZone calendar with your iOS, Google, Yahoo!, or Outlook calendars
    3. Share your CareZone
    4. Revoke access for someone you've shared with
    5. Print CareZone information

  11. Privacy and Safety →

    1. Is CareZone compliant with HIPAA?
    2. Will you keep my family information safe?
    3. Why does CareZone need access to my phone’s contacts, photos, camera, and microphone?
    4. Set a Passcode / Enable Touch ID

  12. Manage My Account →

    1. Add more CareZone profiles
    2. Unsubscribe from CareZone emails
    3. Delete a CareZone profile in your account
    4. Manage push notifications
    5. Reset your password

  13. About CareZone →

    1. Who is CareZone?
    2. Pharmacy Savings Program FAQ

  14. All articles →

    1. Add more CareZone profiles
    2. Set a journal reminder
    3. Email and share a medication list
    4. Is CareZone compliant with HIPAA?
    5. Track medication doses

Feedback and Knowledge Base

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