Allow users to back up data
Woke up today and there must have been an update. 2 years of glucose readings, notes and journal are gone! What the heck?????
Hi Melinda! Rest assured, all info added to CareZone is secure. It sounds like you may have created a brand new account after updating your app. We just emailed instructions to you to help you sign back in to your original account, so you can access your information again.
I am right there with you all my information is gone. how do I retrieve it? Help!!!
Lupe Staley commented
I have the same issue. Please email me instructions on how to sign back in to my original account.