CareZone Customer Support

Knowledge Base

  1. CareZone Community 

    1. Daily medication reminders
  2. New CareZone App 

    1. What’s Changed in the Latest Update of the CareZone App?
    2. How to Manually Update Your CareZone App
    3. Access and switch between CareZone Profiles
  3. Pharmacy 

    1. CareZone Pharmacy Services New Patient FAQs
    2. CareZone Pharmacy Services FAQ
    3. Copay FAQs
    4. What does a pharmacy order status of “On Hold” mean?
    5. Adding and Updating Payment Information for CareZone Pharmacy
  4. Trackers 

    1. Edit info in Trackers
    2. Add health info and notes in Trackers
    3. Print, Share, and Export Trackers
  5. Inbox 

    1. Send CareZone messages and get help through Inbox
  6. New User Guide 

    1. Managing lots of medications?
    2. What to add to the Journal?
    3. Who to add to Contacts?
    4. Be prepared in an emergency
    5. How does sharing work?
  7. Medications 

    1. Email and share a medication list
    2. Add medications
    3. Tips for scanning medications
    4. Add new medication reminder times
    5. Change an existing medication reminder time
  8. Profile & Insurance 

    1. Add, update or remove your insurance cards
    2. Add your identification cards to CareZone
    3. CareZone Emergency Card
    4. Access your identification cards in CareZone
    5. Edit profile information
  9. Tracking Medications & Vitals 

    1. Track medication doses
    2. Track vitals and health trends.
    3. Tracking as needed (PRN) medications
    4. View tracked medication doses
    5. Edit tracked medication doses
  10. Journal 

    1. Add an entry to the Journal via email
    2. Edit a Journal entry
  11. Printing & Sharing 

    1. Print med list and schedules
    2. Share your CareZone calendar with your iOS, Google, Yahoo!, or Outlook calendars
    3. Share your CareZone
    4. Revoke access for someone you've shared with
    5. Print CareZone information
  12. Privacy and Safety 

    1. Is CareZone compliant with HIPAA?
    2. Will you keep my family information safe?
    3. Why does CareZone need access to my phone’s contacts, photos, camera, and microphone?
    4. Set a Passcode / Enable Touch ID
  13. Manage My Account 

    1. Add more CareZone profiles
    2. Unsubscribe from CareZone emails
    3. Delete a CareZone profile in your account
    4. Manage push notifications
    5. Reset your password
  14. About CareZone 

    1. Who is CareZone?
  15. All articles 

    1. Add more CareZone profiles
    2. Email and share a medication list
    3. Is CareZone compliant with HIPAA?
    4. Track medication doses
    5. Managing lots of medications?
    69 articles 

Feedback and Knowledge Base